VIRTU MANAGE
We manage your IT infrastructure and resolve any issues that arise within it. This provides peace of mind for you.
Management of all equipment to ensure that they perform to their best in order to maximize productivity of all personnel. Our experts can be deployed to ensure first level of support for the equipment and more importantly, coordinating with vendors to ensure a timely resolution of the issue in the event of a complex situation.
Small and medium sized businesses now have an option to have their own IT department.
1.Network Management, Desktop Support, Patch Management and Data Back-up, as well as network troubleshooting.
2. First level support for Fax, Printers, PBX, Copiers and escalation to the vendors in the event of complex issues.
3. Efficient tracking of issues from creation till resolution through the advanced Trouble Ticketing System. Users will be trained on the system driven process, thus digressing from the usually implemented people driven process.
4. The tickets will be tracked and closed on resolution, thus following predefined SLAs and processes.
5. Single point of contact
6. Known costs & fixed price contracts
7. Avoid costs of building own management & reporting systems
Virtu's IT Help Desk is the first point-of-contact for customers. We offer a wide variety of technical assistance, which includes remote support, software support, LAN/WAN support and more.
Virtu Safe comprises of IT Security and Patch management which includes acquiring, testing, and installing patches for your operating system, anti virus, spam filter, firewall
Virtu Secure enables you to protect your data from hard disk malfunctions, accidental deletions etc. by storing a duplicate copy of the data on your LAN or on to a secure location.
Virtu Manage equips your organization with our qualified technical support engineer for managing your complete IT Infrastructure including vendor management, third party peripheral support and more.